At Villeroy & Boch Store, we’re committed to bringing European elegance to your table with our premium tableware collections. Below you’ll find answers to common questions about our products, services, and policies.

Product Information

What types of products does Villeroy & Boch Store offer?
We specialize in premium tableware and dining essentials including:
– Dinnerware (plates, bowls, serving dishes)
– Drinkware (glasses, barware)
– Flatware and serveware
– Kitchen tools and storage solutions
– Table linens and decorative accents
Our collections combine German craftsmanship with timeless design to elevate every dining experience.
How do I care for my Villeroy & Boch tableware?
Most of our dinnerware is dishwasher safe, but we recommend handwashing delicate pieces and decorative items to preserve their beauty. Avoid extreme temperature changes and abrasive cleaners. Specific care instructions are provided with each product.
Are your products microwave and oven safe?
Many of our collections are microwave and oven safe, but this varies by product. Please check individual product descriptions for specific temperature limitations and usage guidelines.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” or through our website’s account registration page. Having an account allows you to track orders, save favorites, and enjoy faster checkout.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Shipping & Delivery

What are your shipping options?
We offer two premium shipping services:
Standard Shipping ($12.95 USD): Via DHL or FedEx, delivers within 10-15 business days after processing (1-2 business days).
Complimentary Shipping: Free for orders over $50 via EMS, delivers within 15-25 business days after processing.
Do you ship internationally?
Yes, we ship worldwide from our North Carolina headquarters, bringing authentic German craftsmanship to your table. Some remote areas in Asia and other regions may have delivery restrictions. Contact our customer service for specific information about your location.
How are items packaged for shipping?
Each piece is packaged with the utmost care:
– Reinforced boxes with protective cushioning
– Individual wrapping for fragile items
– Climate-controlled storage before dispatch
– Discreet packaging for gift orders
We treat your order with the same attention to detail that defines our premium collections.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account on our website.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition, and in their original packaging. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
What if my item arrives damaged?
We take great care in packaging your order, but if any item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.

Additional Questions

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you offer gift wrapping?
Yes, we offer discreet gift packaging for special occasions. Select the gift option during checkout and include any personalized message you’d like us to include.
Where is your company located?
Our headquarters is located at 3722 Garfield Road, Raleigh, NC 39153, USA. From this location, we ship worldwide to bring European craftsmanship to your table.

We hope this information helps you navigate our offerings and services. For any questions not covered here, please don’t hesitate to reach out to our customer service team. At Villeroy & Boch Store, we believe every delivery is the beginning of your next beautiful dining moment.