Last Updated: [Insert Date]
At Villeroy & Boch Store, we approach your privacy with the same dedication to excellence that defines our handcrafted tableware collections. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit homegoodscooking.com or purchase our premium dining and home essentials.
1. Information We Collect
To provide our signature shopping experience, we collect:
- Order Information: Name, billing/shipping addresses, payment details (processed securely through our PCI-compliant system), and contact information when you purchase our bakeware, dinnerware, or decorative accents.
- Account Details: For registered customers, we store your preferences and order history to personalize future shopping experiences with our kitchen tools and serveware collections.
- Communication Records: Correspondence with our customer service team regarding your premium tableware inquiries.
- Technical Data: IP address, browser type, and device information to optimize our website presentation across regions.
2. How We Use Your Information
Your data enables us to:
- Process transactions for our European-crafted tableware with the same precision as our artisans apply to glaze work
- Provide global shipping services (excluding certain remote areas)
- Offer personalized recommendations for complementary pieces, such as pairing flatware with dinnerware collections
- Enhance website functionality to match the intuitive design of our kitchen storage solutions
- Communicate order confirmations and shipping updates with the reliability of our porcelain craftsmanship
3. Data Sharing & Disclosure
We treat your information with the same discretion as our confidential ceramic formulas:
- Service Providers: Trusted partners (payment processors, shipping carriers) assisting with order fulfillment
- Legal Compliance: When required by law, with the same integrity that governs our product safety standards
- Business Transfers: In the event of corporate restructuring, with continued protection of your data
We never sell customer data to third parties.
4. Data Storage & Security
Your information is protected with security measures as robust as our stoneware:
- Enterprise-grade encryption for all transactions
- Secure servers with restricted access
- Regular security audits mirroring our quality control processes
- Automatic deletion of full payment details post-transaction
5. Your Rights
As our valued customer, you may:
- Access, correct, or request deletion of your personal data
- Opt-out of marketing communications (while still receiving essential order updates)
- Request information about data processing activities
- Withdraw consent where applicable, without affecting prior lawful processing
To exercise these rights, please contact us at [email protected].
6. Cookies & Tracking Technologies
Our website uses cookies as thoughtfully as we select materials for our spice jars:
- Essential Cookies: Enable core functions like secure checkout for your barware and drinkware purchases
- Performance Cookies: Help us refine the browsing experience as meticulously as we polish our silverware
- Marketing Cookies: Allow personalized display of products that complement your existing collections
You may adjust cookie settings in your browser, though some features may become limited.
7. International Data Transfers
As a global retailer (serving most regions except certain parts of Asia and remote areas), we implement appropriate safeguards for cross-border data transfers, ensuring your information receives protection consistent with our product care standards.
8. Policy Updates
We may revise this policy as our collections evolve. Significant changes will be communicated with the same attention we give to announcing new tableware lines.
9. Contact Us
For privacy inquiries, please contact:
Villeroy & Boch Store
3722 Garfield Road, RALEIGH, US 39153
Email: [email protected]
Thank you for entrusting us with your personal information as you select pieces to elevate your dining experience. We protect your data with the same commitment to quality that has defined our tableware since [foundation year].