Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals aged 18+ who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including product designs, text, graphics, logos, and images, is the exclusive property of Villeroy & Boch Store and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 Permitted Use

You may browse and purchase products for personal, non-commercial use. Any reproduction, distribution, or derivative works without express written permission is prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium tableware and home collections, including:

• Bakeware and Dinnerware – Artisan-crafted porcelain
• Barware and Drinkware – Elegant glass and crystal
• Decorative Accents – Hand-finished decorative pieces
• Table Linens – Premium fabric with meticulous detailing

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings or handmade characteristics.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for reasons including:

• Product unavailability
• Errors in pricing or description
• Suspected fraudulent activity

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You represent that your payment information is accurate and authorized.

3.3 Pricing

All prices are in USD. While we verify prices, errors may occur. If we discover an error, we will contact you for instructions before processing.

4. Shipping Policy

4.1 Processing Time

Orders are carefully prepared within 1-2 business days. During peak seasons, processing may take slightly longer.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days with tracking
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days with basic tracking

4.3 International Shipping

We ship globally except to certain Asian countries and remote regions. Customers are responsible for any customs fees or import taxes.

4.4 Delivery Issues

While we partner with reliable carriers, delays may occur. Please contact us if your order hasn’t arrived within 5 days of the estimated delivery window.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for items in:

• Original, unused condition
• Intact original packaging with all protective materials
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

• Opened Food Storage Containers
• Table Linens with removed tags
• Personalized Decorative Accents

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Repackage items securely with original materials
3. Ship to our Raleigh facility via trackable method

Return shipping costs are the customer’s responsibility unless the return results from our error.

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.5 Exchanges

For exchanges of equal or greater value:

1. Follow the standard return process
2. Include a note specifying your desired replacement
3. We’ll ship your new item once the return is received

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining confidentiality of your credentials and restricting access to your devices.

6.2 Accurate Information

You must provide current, complete, and accurate information for all transactions.

6.3 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ enjoyment of the site
• Misrepresent your identity or order information

7. Limitation of Liability

Villeroy & Boch Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses resulting from events beyond our reasonable control
• Minor variations in product appearance from website images
• Damage during return transit due to improper packaging

Our total liability for any claim related to your order shall not exceed the purchase price of the affected products.

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

These Terms shall be governed by the laws of North Carolina, USA. Any disputes shall be resolved in the courts of Wake County.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms:

Villeroy & Boch Store
3722 Garfield Road
Raleigh, US 39153
Email: [email protected]